Customer Service

Transparent

We do not understand transparency as a mere external obligation linked to control. It is much more than that.

Being transparent in all areas of our activity is the best way for us to be accountable to all the people and entities that interact with Altum. It is not only about accounting for the numbers (which is fundamental), but also about showing that all our activity is at the service of our mission.

That is why we have prepared this section, where we provide you with all the information, both the legal information inherent to our activity as well as all the information that shows our commitments (codes of conduct, conflict of interest policy, remuneration policy, Altum 100×1, etc.).

In any case, we are at your disposal and you can contact us with your questions on the Contact form or through the Customer Service that we have developed below.

Customer Service​

In accordance with the regulations on transparency and customer protection, Altum Faithful Investing EAF, SL offers its customers a Customer Service Department (hereinafter, SAC).

The functions of this Department will be the attention and resolution of complaints and claims that may be submitted by its customers.

Complaints and claims should be addressed, in the first instance, to the head of the Customer Service Department of Altum Faithful Investing EAF, SL:

Contact person: Borja Barragán Frade. 

Address: Calle Norias 92, Floor 2, Module C, 28221 Majadahonda, Madrid.

Email: atencionalcliente@altum-fi.com

The Customer Service Department will attend and resolve the complaints and claims presented by customers within two months of their presentation.

In second instance, once the Customer Care Service has been exhausted, they may contact the Complaints Service of the Comisión Nacional del Mercado de Valores (CNMV):

Investor Service Office

C/ Edison, 4. 28006 Madrid

900 535 015

ServiciodereclamacionesCNMV@cnmv.es

For further information on the operation of the Customer Care Service, please refer to the Regulations for the Defense of the Client.

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Altum Faithful Investing EAF, SL, a financial advisory company financial advisory company with registration number 219 with the Comisión Nacional del Mercado Securities Market.

We have been recognized as part of the International Network of accredited Social Enterprises.

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