“Transparency means that the mission is present in each small action and therefore provokes the implication of the subjects that develop them.”
D. Zalbidea, Transparency and accountability: explaining mercy
Being transparent in all the areas of our activity is the best way we have to be accountable to the individuals and entities that interact with Altum. It is not just about reporting the numbers (which is fundamental), it is also about showing that activity is fully at the service of our mission.
Therefore, we have prepared this section, where we place all the information, both the legal information inherent to our activity and all that which shows the commitments acquired (codes of conduct, conflicts of interest policy, remuneration policy, Altum 100×1, etc.), at your disposal.
In any case, we are at your disposal and you can contact us with your questions in the Contact form.
In accordance with the regulations on transparency and customer protection, Altum Faithful Investing EAF, SL offers its customers a Customer Service Department (hereinafter, SAC).
The functions of this Department will be the attention and resolution of complaints and claims that may be presented by its clients.
Complaints and claims should be addressed, in the first instance, to the head of the Customer Service Department of Altum Faithful Investing EAF, SL:
Contact person: Borja Barragán Frade.
Address: Calle Norias 92, Planta 2, Módulo C, 28221 Majadahonda, Madrid.
The Customer Service Department will attend to and resolve complaints and claims presented by customers within two months of their presentation.
In the second instance, once the Customer Care Service has been exhausted, they may contact the Complaints Service of the Comisión Nacional del Mercado de Valores (CNMV):
Investor Service Office
C/ Edison, 4. 28006 Madrid
900 535 015
For further information on how the Customer Care Service works, please refer to the Regulations for the Defence of Customers.